Terms and conditions
www.ingridvlasovshop.com – is the property of SC INGRID VLASOV SRL - Commercial Society, organized based on the Romanian law, fiscal identification code RO 9923581, registered at the Trade Register under the no. J22/1277/1997
All orders placed via this website , our deliveries and services are exclusively subject to the following general terms and conditions. Placing online orders on this website means that you accept the following terms, therefore please read them carefully.
SC INGRID VLASOV SRL is a brand registered at OSIM (State Office For Inventions And Trademark Romania), thus being protected by law.
All rights reserved for all text and photo content of this website.
How to order
To place an order, we have to record your information in our database.
You must create an account and log in to make the purchase.
Payment & Delivery
When ordering from Romania:
1.Cash On Delivery (COD) – only for Romania
We do not offer the COD payment option if your billing address is different from your delivery address (e.g. gift parcels)
2.Credit Card payment is available
All prices are in EUR / RON and are inclusive of VAT.
When ordering from outside of Romania:
-Credit Card payment available
Free delivery for Romania by express courier - Fan Courier
Once your order is accepted, you will be informed by email.
For all products, the delivery time is of maximum 5 business days,unless otherwise indicated.
EU Countries - 3o euro/delivery
Delivery time can take up to 10 business days
To return a product,you have to:
- inform us by email that you wish to return the product, within 10 business days from delivery, without indicating any reason
- if you wish to exchange the item for another size, please state so in your email
- your return email should mention the product’s name and all your personal info needed to return the money : phone number, your delivery adress, a valid bank account number(24digit IBAN)where we will return the money.
- the product should reach us in 10 business days
- when returning, please use the original package
- for a better and quicker return, please use the same courier service
Warning ! We do not accept:
-damaged (stained,unsewed,cigarette burnt..,etc)items
-items with the tag/ label removed
-COD(cash on delivery) refunds for returned items can only be made to a bank account.
After receiving and checking the product has not been worn and that the label is still attached,you will be notified by email that your return has been accepted.
You will receive the amount paid for your returned product, minus the delivery cost for order and return, not later than 30 business days, in the bank account indicated by you.
Return shipments will be at your cost and risk.
Plata & Livrare
1.Cash la livrare - valabil doar pentru Romania
2.Plata cu cardul este acceptata.
Toate preturile sunt in EUR / RON si includ TVA.
Livrarea este gratuita pentru Romania, prin FanCourier
Odata ce comanda dvs. este acceptata veti primi un email de confirmare.
Pentru toate produsele, timpul de livrare este de maxim 5 zile lucratoare, cu exceptia cazurilor speciale, care vor fi mentionate.
Pentru a returna un produs trebuie sa:
-ne informati prin mail ca doriti sa returnati produsul, in maxim 10 zile lucratoare de la data livrarii, fara a fi nevoie sa indicati un motiv
-daca doriti sa schimbati produsul cu o alta marime va rugam sa mentionati acest lucru in email.
-mail-ul prin care ne anuntati intentia de a returna produsul trebuie sa contina: nume produs/produse, si datele dvs. necesare returnarii sumei incasate - un cont bancar valabil, nume titular cont
-pachetul trebuie sa ajunga la noi in maxim 10 zile lucratoare
-atunci cand returnati, va rugam sa folositi ambalajul original, daca este posibil
-pentru o mai rapida procesare ar fi indicat sa folositi aceeasi companie de curierat.
Atentie! Nu acceptam:
-produse deteriorate (patate, arse cu tigara...etc)
-produse cu eticheta rupta/desprinsa
Dupa receptionarea si verificarea produsului, veti primi confirmarea acceptarii returnarii pe mail.
Veti primi suma incasata pentru produsul returnat (minus cost transport tur-retur), in maxim 30 de zile lucratoare, in contul indicat de dumneavoastra.
Costul returnarii produsului si orice risc de a pierde/deteriora produsul , va este asumat
Saving of Contract
We save your order data. If you wish to receive a print-out of your order, you can print out an "order confirmation". This order confirmation will appear on your screen once you have completed the process by clicking on "submit order" and once your credit card data have been successfully checked. Furthermore, you receive the order confirmation with all given data by email which may be printed out as well.
INGRIDVLASOVSHOP.COM collects personal data.
While the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can better and faster process and fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems, NETOPIA mobilPay.
-Persons under 18 years must inform their tutor before placing an order on this website.
-All goods on our website are presented in a true-to-life manner to the greatest extent possible. Due to different settings or performances of computer monitors or printers, photographs can and may differ from the real appearance
Prices displayed may change when :
-the discount policy applies
-the Euro vs RON exchange rate changes considerabily.
Questions & Info
Please contact our Customer Care Team for any questions or complaints.
Choice of Law
Romanian law applies for any disagreements between the parts.